Policies & Important Information


Ey Up Design Privacy Policy

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.eyupdesign.com (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and the relevant information required for PayPal payment), email address, and phone number.  We refer to this information as “Order Information.”

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Create your custom items using the data you have provided.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

 

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by:

Following these links for common targeted advertising sources:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads

    GOOGLE - https://www.google.com/settings/ads/anonymous

    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@eyupdesign.com or by mail using the details provided below:

 

  22 Heath Road, Bradford. BD3 0PR, United Kingdom.

 

These Terms and Conditions explain the rights you as a customer are entitled to. Please read these very carefully. You may have other rights granted by law and our Terms and Conditions do not affect these in any way

The following terms and conditions apply to all transactions with Ey Up Design. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and feel free to print a copy for future reference should you wish to. They are in compliance with Consumer Contract Rules and Regulations 2014 

 

 

These terms and conditions do not affect your statutory rights. To order goods you must be at least 18 years of age and accept delivery within the UK.

 

Description of Goods

All images, descriptive matter, specifications and advertising on the site is, as accurate a description of the goods, that is possible within a website.

Photos may be those of the stock or examples of what is available, therefore may not be an exact indication of the item you will be receiving. 

 

Prices

Ey Up Design reserves the right to change the price list at any time. If pricing mistakes have been made these will be taken into consideration when orders are placed, and the correct amounts will be charged. 

 

Accuracy of Product Information

Ey Up Design strives to ensure that all information on the website should be as accurate and up to date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.

 

Payment and Price

The total price payable for the goods will be displayed in your cart, along with shipping costs. Ey Up Design is entitled to make adjustments to the price due to an error or omission or if the price published for the goods is wrong, whether or not the order has been confirmed. Customers will be informed of the correct price and given the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.

 

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error, taxes or duty changes, Ey Up Design have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed.

 

Payment Methods

I accept all major credit and debit cards including Visa, Master Card, Switch and PayPal. Upon checkout, your full details must be provided before your order can be processed. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your payment has been properly received.

 

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time

 

DELIVERY

All prices on the website are exclusive of delivery charges which will be added to the price of the products at checkout. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland(BT), Isle of Man(IM), Scottish Highlands and Orkney Isles(PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles(HS, ZE) may incur additional charges and may also experience delivery delays. ALL items will be sent recorded 1st class postage through Royal Mail.

 

Delivery of products will normally be made within 5-7 working days from clearance of payment.

Ey Up Design aims to deliver goods within the times stated online but goods are subject to availability and delay in delivery of goods is sometimes beyond our control. Any dates specified for the delivery of the goods are approximate only and Ey Up Design shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If any items are temporarily out of stock, the customer will be notified, and up to 14 days for dispatch of the goods should be allowed. For delays of more than 14 days, you will have the right to cancel the order and receive a full refund.

 

 

CLAIMS/REFUNDS/RETURNS

 

If goods arrive in a damaged condition it is the customer’s responsibility to inform Ey Up Design within 14 days from delivery. This will include sending photographic evidence..

If there are any shortages it is the customer’s responsibility to inform Ey Up Design within 14 days from delivery.

It is the customer’s responsibility to inform Ey Up of any incorrect goods supplied within 14 days from delivery. Mistakes made on the cusromer’s part will not be refunded or replaced. Mistakes made by Ey Up Design will either be refunded or replaced.

 

Ey Up Design cannot accept liability for goods lost in transit unless notified within 14 days from the expected delivery date. If in the unlikely event it appears that the goods have been lost in the post, Ey Up Design will replace these.

 

Personalized items cannot be returned or refunded.

 

Our personalised items are created using the information that you have provided, so please ensure that you have checked the information before sending, and that you carefully check the proof provided, as errors cannot be rectified after the items have been printed.

 

Should you wish to cancel your order, please contact Ey Up Design as soon as possible. It is at the discretion of Ey Up Design as to whether a refund is possible. If we have not yet begun making your order, we may be able to refund – however this is not always possible.

 

If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 14 working days (unless personalised, See notes above) It is your responsibility to return any such items in a pristine saleable condition in their original box and packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will not be refunded. If you wish to return any products, please contact Ey Up Design within 14 days from the date of delivery. If goods are not returned within 14 days after you have informed Ey Up Design that you wish to cancel your order, your right to cancel will be revoked.